Blog Post Are you looking to improve customer service with AI chatbots? Use these 8 chatbot welcome message examples to engage and convert your customers.
Syed Hassan ZamanThe global chatbot market is estimated at 7.01 billion USD in 2024, which is expected to reach 20.81 billion USD by 2029. With this, we see how chatbots have become a staple in digital communication, particularly with prospects and customers.
Therefore, a good welcome message makes a strong first impression and sets the tone for customer interactions. It instantly makes the users feel connected and valued. Conversely, if a bot message is not engaging, it will have a negative impact on the brand.
But how can you ensure your chatbot makes a good first impression? To understand that, let’s first see what exactly a chatbot message is and how we can make it attractive. Later, we will discuss the best chatbot welcome message examples that will ensure your users feel welcomed right from the start.
A chatbot welcome message is the first interaction between the user and the chatbot. These messages can be customized to align with your brand. Users generally receive these short messages at the beginning of their arrival or right after registering on a website. This message should be designed with utmost attention as it can retain or discourage the users.
Approximately 74% of customers would choose a chatbot to look for answers to their questions. Because it’s obvious, chatbot messages help users feel connected to your brand instantly. The customers feel valued, which is necessary to keep them with your brand for a long time. Besides engaging the users, these bots serve as navigational aids that guide users to their areas of interest. It’s also this welcome message that sets the stage for your brand’s personality.
This is why it’s important to see some great chatbot welcome message examples to craft the best one for your business.
But before looking at the examples, here’s how you can create some attractive chatbot welcome messages:
Let’s see some chatbot welcome message examples to understand how we can implement these tips.
When interfacing with your visitors, you want to put your best foot forward. It’s important to acknowledge that it’s their first visit and ensure that they have received all the needed help through various means, including chatbots. Below are the best chatbot welcome message examples and ideas that can help you retain and engage visitors.
Chatbot messages should begin with the bot introducing itself to the user, giving a clear indication that the user is communicating with the bot. For instance,
“Hi! I am [Bot Name]. You can ask me anything about our products, get support, and track your order.”
Once the chatbot becomes familiar with the user, it will be able to answer questions and recognize conversation patterns and topics of interest. You can keep the welcome message friendly and casual for better engagement. Draw inspiration from this message:
“Hey! Unable to find what you need? Don’t worry, I am just a text away.”
We all know that there’s no second chance to make a great first impression. Most of all, with the right greeting message, you can expect over 320 percent more revenue than usual. To maximize this opportunity, It’s always a great idea to include discount offers in your welcome message. Here’s a good chatbot welcome message example:
“Hello, [Customer name]! We are happy to have you here. We are offering amazing discounts on new arrivals that you don’t want to miss out on! Ask me how to claim it.”
Many big companies have a welcome message for their new visitors. This message helps set the tone for the relationship and shows that you are excited to provide them with a great experience. A compelling message will also encourage your users to take the next step.
Such a welcome message should always begin with a greeting, making sure your communication is professional yet personal.
Here’s a compelling chatbot welcome message example:
“Welcome to [Brand]! My name is [First Name]. If you need any assistance or have any questions, I’m here to help.”
For a good customer experience, the chatbot must treat returning visitors differently. This way, the customers feel connected to the brand. Welcoming them back is a good way to start. You can give them a return offer to make them feel valued.
Here’s what you can say:
“Hi! It’s good to see you back! Do you know we have a special discount for our returning customers? Use the code ABC10 to receive 10% off on your next purchase. Are you interested?”
If your company cannot provide 24/7 customer support, you can craft a welcome chatbot message to inform visitors that you will be back soon to assist them. This way, you can avoid concerned visitors hanging around until the next day. The chatbot will deal with them outside of business hours. Below are some chatbot message examples you can use:
“Hey there! We are closed at the moment but will get back to you as soon as possible. Meanwhile, feel free to browse our website.”
You can also try this:
“Thanks for connecting with us! Good to see you. Did you know we are currently offering a 25% discount on all our products? Let us know if you have any more questions, and we will get back to you shortly!”
Customers cannot wait for hours to get the support they need. They want quick responses from the brands. This is where chatbots should be utilized to their maximum power. But the first step is to craft a compelling message that sets the right expectations. The message should make the visitor feel warm and welcomed. Here’s a template that you can use:
“Are you facing any trouble? I am here to solve any issues that you might encounter. I will be more than happy to assist you.”
The bot message can also be directed toward a support agent.
“Hello, [Customer Name]! Thanks for reaching out. Our support agent will get back to you within 24 hours! Until then, you can read FAQs to learn more about our products (link).”
Hot prospects are actually visitors interested in your products or services. These prospects can be recognized easily through their behaviors and website visiting patterns. For such visitors, the chatbot welcome message should be more sales-oriented but not salesy. The message should offer help to propel the prospect. Below is an example of a perfect message for such prospects:
“Hi [Customer Name], your interest tells us you are looking for something special. Can I assist you with the purchase?”
Besides crafting appealing messages for specific types of customers, there should be some general messages that could make any visitor feel welcome. The customers should feel that the company behind the bot is trustworthy. Ensuring good customer service and support will push them to purchase from your brand. Here are a few examples of general chatbot messages.
AI Chatbot customer service has improved the customer support game many fold. Now, you can create a positive first impression of your brand without employing human resources 24/7. The need for time is to use the right strategies to craft compelling chatbot welcome messages. Quickly answering user queries shows that the brand is responsible and values its customers.
So optimize your messages and impress the incoming visitors with AI customer service.
Chatbots are essentially AI Support that helps people complete tasks quickly on a website. Employing chatbots for such conversations helps reserve human resources for high-level, strategic, and engaging activities.
The welcome message should be short and concise, attract users’ attention, and show them the benefits of chatting with a bot. An effective call to action after the welcome message can also help customers choose what they want.
The chatbot should be able to understand informal language, slang, and typos. It should be prepared to handle all kinds of expressions and comprehend different writing styles.
Chatbots deliver a more personalized experience. They also reduce operational costs while increasing the productivity of customer support teams.
