Blog Post Are you scared to use AI? You'll fall behind if you don't join the race! Click here to go through the big-shot companies already using AI for customer service.
Syed Hassan ZamanIt is highly unlikely to find a workplace that does not use AI today. Companies are using AI for marketing in the corporate world, but the biggest manipulation of AI is to retain customers. You will find a lot of real-life examples of companies using AI in unique ways to track down the performance of the customer market.
AI has helped the corporate world boost customer service and use its time smartly to climb other ladders. At the same time, it is also understandable to have hesitations before adding a new tool to your workflow. If you are in a similar dilemma, you should take inspiration from these companies using AI for customer service.
Shopping on Amazon is tricky if you don't know how to unload your shopping list. This is why Amazon has introduced its shiny chatbot feature allowing customers to browse the website with a personal assistant.
Without any forced interaction or unnecessary waiting, customers can ask about delivery times, track their orders, and get personalized suggestions for relevant products. There is no need to spend hours looking for what one needs.
Moreover, customers can count on this AI customer service to streamline the refund process without trying to convince a customer representative to help.
Amazon is a big e-commerce giant. Using an automated chatbot has effectively reduced the company's costs and time. There is no need for numerous human agents to handle easy questions repeatedly, which an AI customer service can answer within seconds.
All travel enthusiasts know Expedia is quite a handy tool for planning a trip. But it is extremely rare that you have a clear travel plan set out for yourself. This is why Expedia incorporated generative AI to help customers specify their travel plans.
Through a few simple taps on your phone, customers can have an interactive experience with the new conversational trip planning feature. Artificial intelligence in customer service is designed to help customers choose the cheapest hotel by comparing different hotel prices around the block.
Customers can also track the prices of flights and get recommendations on where they should travel according to the season. The best part is that they can explore activities at a tourist site like a local to plan the whole itinerary for the trip.
The use of ChatGPT forces customers to rely on Expedia to design their travel plans. It is not only interactive but fast, too, which is the bare minimum for companies using AI for customer service. Plus, this feature is available only with their application, which will boost the number of downloads and get Expedia the brand recognition they need.
The leading manufacturer of electric vehicles is not behind in the list of companies using AI for customer service. Many users have a large list of questions before buying a vehicle, and most of them are similar in nature.
Tesla introduced a chatbot to help them tackle these questions and save time for more complex problems. The best part is that customers can schedule a test drive using this chatbot and see if the electric vehicle is the right fit for them and their budget.
Customers do not have to travel all the way to Tesla's offices or wait in line to get their calls connected. The AI for customer service does it for them.
Tesla has automated their entire customer service. With the use of AI, it is scheduling appointments for customers interested in taking a test drive around the block. The best part about the handy appointments is that you have a complete database pinpointing valuable customer insights. It allows them to track the customers' data and gain trending patterns to improve the brand's overall performance.
AirHelp is another leading travel company that has a long line of customers having multiple questions troubling their minds. Instead of automating the entire process, they have partially incorporated AI into their customer service.
There are many companies that use chatbots, but AirHelp only uses its chatbots to a certain extent. It helps monitor the queries and then transfer them to the relevant agent, reducing the number of requests coming to one channel.
Since AI cannot handle personalized questions about baggage claims and overbooked flights, AirHelp uses the chatbot to let the agents handle relevant questions.
The innovative use of AI by AirHelp is unlike any other example seen in companies using AI for customer service. It allows them to streamline their communication channels and tackle the questions in an effective manner. Plus, the workers only get a certain amount of load that is relevant to their expertise.
Online shopping beats in-store shopping in a lot of ways, but the problem is that you cannot shop for everything. What if a customer has to check if the shoes they are buying will fit their size? Or if a particular style of the dress fits their sense of style? Most customers face this issue when buying clothes, so Google has introduced a terrific feature that solves this problem in seconds.
The try-on feature by Google allows customers to select a model that resembles their body shape, size, and skin tone. Then, it takes a picture of the clothes customers wish to purchase and puts them on the model. By sitting at home and using their phone, customers get a rough idea of how a dress would look on them. This is probably one of the most innovative uses of AI we have seen by companies using AI for customer service.
Many clothing brands may find this feature helpful. Customers often leave the website without buying anything. After all, they cannot figure out if the dress would fit their size or style. This can help the clothing brands retain customers and judge what dresses they would need to add to their collection.
AI is the norm of today. Companies that use AI are more likely to benefit than companies that struggle with the idea. You will find many examples of AI in customer service with unique twists and turns.
In addition, if AI and customer service combined can boost your overall performance, then it is worth indulging in. This is why many companies use AI for customer service to build brand recognition and retain customers.
If your brand is looking to design AI support for customer service, then Aidbase is the one you should seek. From building chatbots to customizing them to the brand's taste, the options are endless, and you can explore them all with us.
